Handle and follow up customer requests, enquiries and complaints in a professional manner.
Liaise with internal technical staff for updating progress / feedback to the customers.
Assist in providing regular CS reports to the supervisors.
Coordinate with internal and external parties to maintain smooth operation.
- Assist in designing training courses and execute new implementation plans
- Assist in developing teaching materials for clients
- Provide eLearning consultation services for clients
- Analyse users’ needs
- Develop training materials and conduct workshops (inside and/or outside HK)
- Develop instruction manuals
- Perform testing on new products
- Arrange workshops and perform clerical duties
- Perform project management on web based software project
- Participate in project lifecycle to ensure that deliverables meet business needs
- Conduct meetings with clients from education sector, commercial, NGO, government, etc.
- Present and work closely with clients to ensure smooth project operation
- Gather user requirements, coordinate project activities with different parties, monitor progress
- Develop and carry out UAT
- Provide progress report and evaluate project effectiveness
- Perform ad hoc duties assigned
- 5-day work in Kwun Tong
- Formulate effective strategic plans to achieve designated marketing
- Coordinate and execute marketing campaigns for company products in Hong Kong and other regions
- Liaise with partners of different sectors in product promotions
- Build company’s brand and raise the awareness of the public
- Monitor market situations & prepare regular reports
- Responsible for writing up and preparing marketing materials
- Develop client cases for product needs and present the product profile
- Implement ad-hoc projects being assigned
- Develop relations, sales strategies and plans to introduce the company’s elearning solutions to regional markets.
- Process order quotation and proposal documents
- Explore potential markets with marketing support activities.
- Liaise with regional resellers, partners and governments in IT and education.
- Assist BD Managers to manage sales accounts.
- Implement and support the delivery of services.